Dig beneath reviews, ratings, customer
feedback, and survey scores to discover
what’s working, what’s not, and where. We provide product review services.

Feedback2Reviews Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets
you find the root cause of the problem and spur decisive action from executives down to the frontlines.

Feedback2Reviews NLP engine, Athena, humanizes big
dataso you can understand the sentiments expressed in
feedback and improve operations at the location and
corporate level.

Monitor sentiment levels from customer feedback
to understand your strengths and weaknesses
and discover trending topics in your market as a
whole.

Easily group relevant keywords into custom
categories to measure different areas of your
business. Refine customer feedback insights
even further with sub-categories.

View sentiment trends by topic, zoom in on
specific keywords and adjectives, and put it
all in context with verbatim snippets from
review text.

With Birdeye, merge related topics into clusters
automatically to improve accuracy.
Manually un-merge topics at any time.

Measure review volume, ratings, and sentiment
from customer feedback at a location level to
identify your highest and lowest performers with product review services.

Teach Athena what topics you value by
changing topics and keywords to positive or
negative, or adding new topics and keywords
you want to track.