A bad review is not the end of the world. But not responding to it could have real repercussions. We know you have a lot on your plate, and responding to reviews is probably the last thing on your mind. But what if responding (in the right way) would turn that disgruntled patient into a loyal patient for life? It’s quick and easy and way better than doing nothing. Now let’s get started. In this eBook, we’ll take you through step by step on how to respond to a bad review from a patient–and how you can turn a negative into a positive.

Let’s talk about how our all-in-one Experience Marketing platform helps you be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.